How do I cancel my mobile service?

If you're considering cancelling your CommsMobile service, there are a few things you need to keep in mind. This guide will walk you through the steps you need to take to cancel your service and provide some important information you should be aware of before you do.

Transferring or Suspending Your Service

At this time, CommsMobile is unable to suspend mobile services or transfer ownership of your service to another person. If you're looking to do either of these things, you'll need to explore other options.

Switching to Another Mobile Provider

If you're planning to switch to a different mobile provider, be aware that you'll continue to be charged your monthly payment until the transfer is complete. To learn more about transferring your service to a new provider, get in touch with your new provider directly.

Cancelling Your Service

To cancel your CommsMobile service, follow these steps:

  1. Log in to your CommsMobile account using your email address and password.
  2. Select "Manage Mobile" for the number you wish to cancel.
  3. Scroll down to "Manage".
  4. Select "Cancel Service" and follow the prompts.

Once you've completed these steps, you'll receive an email confirming that your service has been cancelled. Please note that once you submit a cancellation request, your service will be cancelled immediately.

Important Information

There are a few important things you should know before cancelling your CommsMobile service:

  • Once your service is cancelled, you'll lose your mobile number and any remaining data, including banked data.
  • Your CommsMobile SIM will no longer work.
  • You won't receive a refund for any money you've already paid.
  • If you want to cancel your service before your next invoice date, you'll need to let CommsMobile know at least one business day before your invoice date to avoid further charges. To check your invoice date, log in to your CommsMobile account.

By following these steps and keeping this information in mind, you can successfully cancel your CommsMobile service.

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Call us at 1300 044 116