CommsMobile Calling allows you to make and receive calls over a Wi-Fi connection. This feature is especially useful when you are traveling overseas and need to call Australia, have limited mobile coverage indoors, or during a mobile network outage. It is essential to note that CommsMobile Calling is limited to Australian numbers only.
What are the benefits of Wi-fi Calling?
Wi-fi Calling ensures that you stay connected in areas with no or limited mobile coverage, need to extend your coverage indoors, during a mobile network outage, or when traveling overseas and want to call someone in Australia. All you need is a compatible device and a stable Wi-Fi connection.
How do I use Wi-fi Calling?
To use Wi-fi Calling, ensure that your device supports Voice over LTE (VoLTE), connect to a Wi-Fi network, and turn on Wi-Fi Calling in your phone's settings (if it is not enabled by default). After that, you can make and receive calls as usual.
How do I know if my device is compatible with Wi-fi Calling?
To use Wi-fi Calling, you need a 4G mobile phone compatible with Wi-Fi Calling, such as Apple iPhone 6 onwards, Samsung Galaxy S7 onwards, LG G5 onwards, Google Pixel devices, and others. You also need a stable Wi-Fi connection and VoLTE turned on. If you are unsure whether your device is compatible, check the manufacturer's website for your handset's tech specs.
Does Wi-fi Calling work in areas with no mobile reception or when airplane mode is on?
Yes, Wi-fi Calling works as long as you are connected to a Wi-Fi network.
What should I do if Wi-fi Calling is not working?
If Wi-fi Calling is not working, restart your device, restart the Wi-Fi router, toggle airplane mode off and on, remove and re-insert your SIM card, try a different Wi-Fi network, or reset your network settings.
Will I be charged extra for using Wi-fi Calling?
No, there is no extra charge to use Wi-fi Calling.
Can I use Wi-fi Calling when overseas?
Yes, you can use Wi-fi Calling when overseas as long as you are connected to a suitable Wi-Fi network. However, you can only call Australian numbers.
Can I call an overseas phone number using Wi-fi Calling?
No, you cannot use Wi-fi Calling to dial international numbers. If you want to call international numbers from Australia, you need to be connected to our mobile network and have the International Calls add-on pack.
Can I make calls in areas with no mobile coverage using Wi-fi Calling?
Yes, if you have a suitable Wi-Fi connection and a compatible device, you can make Wi-fi Calls in areas with no mobile coverage.
What happens if I move out of Wi-Fi coverage while on a call?
If you're on the 4G network, your call will seamlessly move between Wi-Fi and the 3G/4G/5G networks. If there is no mobile network connection available, your call will drop out when you leave Wi-Fi coverage.
When will Wi-fi Calling be used instead of our mobile network?
Your device will automatically select the strongest connection to make the call.
How do I know if I'm on a Wi-fi Call?
It depends on your phone. You might see an icon at the top of your phone (it looks like a phone with a Wi-Fi symbol next to it). Some phones just say 'Wi-Fi Calling' across the top of their screen.
Can I still call 000 using Wi-fi Calling?
Yes, you can call 000 using Wi-fi Calling as usual while in Australia.
Is Wi-fi Calling secure?