Sometimes scammers pretending to be CommsMobile may deceive our customers into revealing sensitive information and taking their money.
If you suspect or have been a victim of a scam, please follow these steps:
If you shared your banking information, contact your bank immediately to halt or investigate any transactions.
If you shared your usernames or passwords, change them immediately. If you have used the same credentials elsewhere, change them there as well.
If you shared identity information such as your passport, Medicare card, driver's license, or contact details, seek assistance from ID Care for guidance on your next steps.
If you are uncertain whether you have fallen victim to a scam and have not shared any sensitive information, refer to the ACCC list of common scams.
Remember, CommsMobile will never request your passwords, PIN numbers, or banking login details over the phone, through email, or via SMS.
Suspicious calls
If you're uncertain about the authenticity of a call, it's best to end the conversation and contact us directly or your reseller account manager. Provide us with details of the caller's message and we'll verify if the call was genuine or not.
Suspicious emails or SMS
If you're uncertain about the authenticity of an email or SMS claiming to be from CommsMobile, feel free to contact us with a message. We will investigate the matter on your behalf. Please copy and paste the message into your support request so that we can cross-reference it with our records. Avoid clicking on any links or downloading any suggested content from the email or SMS.