I can’t connect to 4G

Issues with your CommsMobile service may arise from various factors. If you're experiencing difficulties with 4G network connectivity, consider trying the following steps: 


Ensure that your phone is not in airplane mode and that 4G connectivity is disabled 

If you're unsure how to perform either of these tasks, please refer to the website of your device manufacturer. 


Check that you have data left in your allowance 

To monitor your remaining data usage, log in to your CommsMobile account with your username and password, in the CommsMobile Portal. 

In case you have exhausted your data allowance you will not be able to use any more unless you purchase a top up pack or ask another CommsMobile user to gift you some data. 


Reset your phone 

Turn your phone off, wait a minute, then turn it back on again. 


Try another device with 4G 

Insert your CommsMobile SIM into another device to see if you can access 4G. 


Check our coverage map for outages in your area 

Please refer to our CommsMobile coverage map to confirm if your area is covered by 4G and if there are any outages. If the above steps do not resolve the issue, kindly send us a message and we will investigate it for you. If you are not currently logged in, you will be directed to log in to your CommsMobile account before proceeding. 

Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116