I can’t connect to 5G

Issues with your CommsMobile service could arise from various sources. If you encounter difficulties in establishing a connection with 5G networks, consider trying the following: 


Are you on the right plan? 

Ensure that you're on the correct plan. 5G is available on only our Great Dane plan. 


Check that airplane mode is turned off and 5G connectivity is turned on 

If you're uncertain about how to perform either of these tasks, kindly refer to your device manufacturer's website for guidance, using CommsMobile. 


Check that you have data left in your allowance 

To monitor your remaining data usage, log in to your CommsMobile account with your username and password, and navigate to the CommsMobile portal. 

In case you have exhausted your data allowance you will not be able to use any more unless you purchase a top up pack or ask another CommsMobile user to gift you some data. 

Reset your phone 

Turn your phone off, wait a minute, then turn it back on again. 


Try another device with 5G 

Insert your CommsMobile SIM into another device to see if you can access 5G. 


Check our coverage map for outages in your area 

Please review our CommsMobile coverage map to confirm that your area is covered by 5G and there are no outages. If these steps do not resolve the issue, feel free to contact us and we will investigate on your behalf. If you are not currently logged in, you will be prompted to log in to your CommsMobile account before proceeding. 

Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116