I’m having trouble topping up my data

There could be a few reasons you're experiencing difficulties in topping up your data with CommsMobile:


  1. Insufficient funds: Please ensure that you have enough money in your bank account to cover the costs of your top-up.
  2. Outdated payment details: Double-check that your most recent payment information is up-to-date.
  3. Exceeded data top-up limit: Please note that there is a maximum limit of 40 data top-ups per billing cycle.

If you have verified all of the above and are still encountering issues with topping up your data, kindly send us a message. We will investigate the matter and respond to you within 24 hours with an update.


Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116