I’m not getting a signal on my device

Issues with your CommsMobile service may arise due to various factors. If you're experiencing difficulties in receiving a signal, consider the following troubleshooting steps:


1. Check that airplane mode is turned off 

If you're not sure how to do either of these things, please check your device manufacturer's website.


2. Turn your phone off, wait a moment, then turn it back on again

There may be an issue with your CommsMobile device - often these can be resolved by powering off, waiting for a minute or two, and then powering back on again. If you believe you are experiencing a device issue and this troubleshooting step does not resolve it, kindly visit your manufacturer's website for further assistance.


3. Try another device

Insert your CommsMobile SIM into another device to check for signal availability. If there is no signal, it could indicate a damaged SIM and you may need to order a replacement SIM. You can easily order a replacement SIM through the app or your CommsMobile account.


4. Check our coverage map

To ensure that CommsMobile provides coverage in your area.

If none of these solutions have resolved the issue, feel free to send us a message and we'll investigate on your behalf. If you're not currently logged in, you'll be prompted to log in to your CommsMobile account before proceeding.


Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116