Using my voicemail mailbox

How do I listen to my voicemail messages?

To listen to your voicemail messages, simply dial 101 and follow the prompts provided.


How many messages can I store in my voicemail mailbox?

Your mailbox can hold up to 40 messages, each message being up to 60 seconds in length.


How long will my messages be stored in my voicemail mailbox?

Unplayed messages will be available for 14 days, while played messages will be available for 7 days. However, if you choose to store a message, it will be available for 10 days and will not be deleted until you choose to delete it.


How will I know when I have a new voicemail message?

You will receive an SMS message alerting you that you have a new voicemail message.


How can I check if my voicemail is active?

You can verify whether your voicemail is active by dialling 101 from your phone or by logging onto your My Mobile account through the Belong website.


How can I change my voicemail mailbox settings?

You can change your voicemail settings, including your personal greeting and mailbox PIN, by dialling 101 and following the prompts.


What should I do if I forget my voicemail PIN?

If you forget your voicemail PIN, you can reset it by dialling 101 and following the voicemail prompts. However, if you have exceeded the allowable number of attempts or cannot access your mailbox, you should contact our support team to help reset your PIN.


How can I activate or deactivate my voicemail?

To activate or deactivate your voicemail service, log in to your My Mobile account on the Belong website, select Manage, then choose the Voicemail settings option. Select your preferred service and click confirm. Please note that it may take up to 4 hours for a new messaging service to be enabled and up to 36 hours for a new number transfer to take place.


Can I use visual voicemail on my iPhone?

At this time, CommsMobile does not support visual voicemail. However, you can still access your voicemail inbox by dialling '101'.


Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116