Why can’t I access my data?

If you're experiencing issues with your CommsMobile service, there are a few different factors that could be causing the problem. One of the most common issues is difficulty connecting to data. If you're having trouble with data connectivity, try the following steps: 


Check Airplane Mode and Data Connectivity - Make sure that Airplane Mode is turned off and data connectivity is turned on. If you're unsure how to do either of these things, please check your device manufacturer's website. 

Check Your Data Allowance - Verify that you have data left in your allowance. You can check how much data you have left by going to the "Dashboard" section of the CommsMobile portal. If you have used up all your data you will not be able to use any more data. To add a data top-up or upgrade your plan, follow the prompts from the "manage" section. Otherwise request a data gift from a friend or colleague. 

Power Cycle Your Device - Try turning off your phone, wait for a minute or two, and then turn it back on again. Often, there may be an issue with your device that can be resolved by restarting it. If you think you have a device issue, and this step does not fix it, please visit your manufacturer's website. 

Test Your SIM Card - Insert your CommsMobile SIM into another device to see if you can access your data. If there's still no signal, it might be that you have a damaged SIM and need to order a replacement. You can order a replacement SIM through your reseller partner or CommsPanel portal. 

Check Mobile Coverage Map - Make sure your area is covered, and there are no outages. You can see the CommsMobile coverage map on our website.

Still Need Help? 

Call us for help between 9am and 6pm (AEDT) 7 days a week.

Call us at 1300 044 116