Mobile & data plan FAQs
Getting Started
Data & Usage
Subscriber Management
Call Forwarding & Diversions
Data Gifting
Manage Account
Manage Service
Voicemail
Privacy & Safety
Technical & Troubleshooting
3G Network Closure
For Users with Phones that Need a Software/Settings Update to be able to make voice calls on 4G
How Do I Enable VoLTE on my Mobile Phone?
Changing the Network Settings on Your Mobile Device
Still Need Help?
Call us for help between 9am and 6pm (AEDT) 7 days a week.