No, the contract is not exclusive. You are free to work with other providers alongside CommsMobile.

All contracts are monthly — no long-term lock-in.

CommsMobile has no partner minimum commitments and no hidden fees. The only additional cost is if partners choose to use the direct debit arrangement via GoCardless.

Yes. Partners must reference CommsMobile product branding in the product description line items on all marketing and invoice/financial documents, even when using our white-label platform.

Yes. To set you up on white label billing we'll need your logo, ABN, company details, bank account details, and company email address.

Yes. We can share an embed script so you can integrate the CommsMobile microsite directly into your website. Contact your account manager to get the code.

CommsMobile runs on the Telstra Wholesale Mobile Network — 4G LTE and 5G NR — covering over 98.8% of the Australian population across more than 1.7 million km². The 3G network closed on 28 October 2024; only 4G/5G devices are supported. Speed caps: up to 250 Mbps on 5G plans, up to 100 Mbps on 4G plans.

Full coverage, bands & speeds guide

Wholesale covers 98.8% of the population vs Retail's slightly higher reach. In fringe, rural, or remote zones, Wholesale coverage may differ. Always check the CommsMobile Coverage Map at specific addresses before activation.

Wholesale vs Retail comparison

4G and 5G SIM-only post-paid plans, all month-to-month. Voice & Data plans include unlimited national calls and SMS. Data-only plans are also available for devices that don't require voice.

Yes. Pooling plans support up to 300 services in a single pool. You can mix and match 4G/5G Voice & Data and Data-only plans. Note: pools cannot be shared across multiple clients.

The service stops once exhausted. Customers can opt for auto top-up or manual top-up. Usage alert SMS messages are sent at 50%, 85%, and 100% from "CommsMobile". Contact your account manager for top-up commercials.

Yes, CommsMobile has a Critical Information Summary in line with ACMA guidelines. Contact your account manager or visit commsmobile.com.au for the latest version.

All accounts are post-paid. You can pay via monthly invoice or set up a direct debit arrangement via GoCardless. Contact your account manager to discuss the best option.

Log in to the CommsPanel portal with your credentials to view bills and account activity.

Yes — CommsPortal. It handles ordering, bill management, and client administration. White-label billing, logistics, and ordering portals are all included.

Yes. Both partners and assigned end-user administrators can suspend, activate, and manage services via our white-labelled portals. To apply a reversible block to calls and data, navigate to Service > Features and toggle OBAIC, OBAOC, GPRS, and snGS1. Note: currently applies to 1.0 services only — for 2.0 services email helpdesk@commschannel.com.au.

Block data & calls guide   Block SMS guide

Daily CDR data is uploaded into the billing portals for review. The built-in CRM allows customers to upload contacts, giving full visibility of call and SMS history by contact record.

SIM cards are plain white. Partners may invoice on their own letterhead but must reference CommsMobile product branding in product description line items on all marketing or financial documents.

SIMs are shipped directly to you as a reseller partner. Physical SIMs and eSIMs can both be activated via the portal. For eSIM swaps use Comms Portal → Services → Advanced → SIM Swap → E-SIM.

Connect to Wi-Fi first. Remove: Settings → Mobile Service → select eSIM → Delete eSIM, then restart. Add: Settings → Mobile Service → Add eSIM, scan the QR code, then confirm the new line shows as Active.

Full iPhone eSIM guide

Settings → Connections → SIM Manager → Add eSIM. Scan the QR code or enter the activation code. Set the eSIM as preferred for calls, SMS, and mobile data. Ensure device is carrier-unlocked and One UI is up to date.

Full Samsung eSIM guide

Connect to Wi-Fi, navigate to your SIM/eSIM settings, tap Add eSIM, and scan the QR code. The QR code is one-time use — if it fails, contact support to reissue.

Full Android eSIM guide

A device needs 4G/5G and VoLTE to make calls and reach 000. Dial *#06# to find the IMEI, then enter the first 8 digits into the Telstra Wholesale Device Capability Checker. If blocked, replace with a 4G/5G handset supporting Band 28 (700 MHz).

Device compatibility guide

Yes. A firmware issue affects certain older Samsung models where 000 calls may fail via the Vodafone fallback network.

Cohort 1 (must replace — blocked from 26 Nov 2025): Galaxy S6/S7 range, Note 5, A5/A7 (2017), J1/J3 (2016), J5 (2017).
Cohort 2 (software update required): A wide range of Galaxy A/Note/S/Z models — update to latest Samsung firmware immediately.

000 via Telstra or Optus coverage and via VoWiFi remains unaffected.

Full advisory & device lists

Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Enter passcode when prompted. The device restarts automatically. Note: clears all saved Wi-Fi passwords, VPN, and APN settings.

Step-by-step guide

VoLTE routes voice over 4G for better quality. VoWiFi routes calls over Wi-Fi when mobile signal is weak — and works overseas to call Australian numbers (IDD not supported over VoWiFi).

iPhone: Settings → Mobile Data → Mobile Data Options → Voice & Data → VoLTE On. Wi-Fi Calling: Settings → Phone → Wi-Fi Calling → ON.
Android: Settings → Connections → Mobile Networks → VoLTE Calls ON. Settings → Connections → Wi-Fi Calling → ON.

Full VoLTE & VoWiFi guide

Dial 101. Default PIN: 366141. Mailbox holds up to 40 messages (60 sec each). Press 3 for mailbox setup — change PIN, manage greeting, adjust ring time.

Extend ring time: dial **61*101*# (options: 15, 20, 25, 30).

iPhone iOS 18+ users: Apple's Live Voicemail may intercept calls before reaching 101. Go to Settings → Phone → Live Voicemail and toggle Off if needed.

Full voicemail guide

Available on CommsMobile 2.0 plans. The caller's message is transcribed and delivered as an SMS instead of audio voicemail. A service can only run one missed-call system at a time — enabling Message2Text disables voicemail.

To enable, email helpdesk@commschannel.com.au with the mobile service number.

Message2Text guide

• All calls forward ON: *002*# | OFF: #002#
• Unconditional ON: *21*# | OFF: #21#
• No reply ON: *61*# | OFF: #61#
• Not reachable ON: *62*# | OFF: #62#
• Busy ON: *67*# | OFF: #67#
• Forward to voicemail (no answer): **61*101*10# | OFF: ##61**10#
• Call waiting enable: *43# | disable: #43#
• Hide caller ID: *31# | show: #31#

Full USSD codes reference

Start with: restart handset, toggle Airplane Mode, check SIM seating, test SIM in another handset, check call forwarding/Do Not Disturb, update software, try a different location.

If unresolved, collect: location, device make/model, OS version, signal shown, whether issue is everywhere or location-specific — then escalate to CommsChannel.

Calls fault guide

Steps to try first: restart, toggle Airplane Mode, ensure Mobile Data is ON, check SIM seating, test SIM in another handset, confirm account is active, reset Network Settings, check CommsMobile Coverage Map.

APN for data: telstra.internet. For MMS: mdata.net.au.

If escalating, include: location, device, OS, signal shown, whether issue is everywhere or location-specific, and speed test screenshots (two, 10 minutes apart).

Mobile data faults guide

Check Comms Portal (Service → Usage) that data sessions are present first. If data is healthy, the issue is handset-side. Key settings: turn off Maximize Compatibility, disable Low Power Mode and Low Data Mode, set Auto-Lock to Never while tethering, disable Wi-Fi Assist. Last resort: reset Network Settings.

iPhone hotspot guide

Validate data sessions in Comms Portal first. If data is healthy: turn Wi-Fi off on the hotspot phone, disable Battery Saver and Data Saver, try switching between 2.4 GHz and 5 GHz bands, disable hotspot idle timeout, disable any active VPN. Last resort: reset Network Settings.

Android hotspot guide

Reset Network Settings first, then disconnect from Wi-Fi (MMS requires mobile data). APN settings: APN: mdata.net.au, MMSC: http://mmsc.mdata.net.au:8003, MMS Proxy: 10.1.1.180, Port: 80. Restart and retry.

iPhone: Confirm MMS Messaging is ON in Settings → Messages and bubbles are green (not blue/iMessage).

MMS troubleshooting guide

• 7-Day Pack: 5GB data, 30 call minutes, 30 SMS
• 14-Day Pack: 10GB data, 60 call minutes, 60 SMS

Activated by contacting your CommsMobile reseller. Packs auto-activate on connection to a partner network in an eligible country. Usage alerts at 50%, 85%, and 100%. If any single inclusion is exhausted, the pack auto-renews. Stops automatically on return to Australia.

Customer travel guide   Partner roaming guide

Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK (incl. Channel Islands, Guernsey, Isle of Man), USA, Vanuatu, Vietnam.

Standard roaming rates apply in countries not on this list even if a pack is active.

1. Restart the phone to force a fresh network registration.
2. Ensure Data Roaming and Roaming are ON in settings.
3. Go to Mobile Networks → Network Selection and manually choose a local network.
4. Remove and reinsert the SIM.
5. Toggle Airplane Mode ON for 10 seconds, then OFF.
6. Confirm the destination is in the eligible country list.
7. Check no SIM swap or plan change was made recently — this cancels the Travel Pack.

If still unresolved, contact your CommsMobile reseller with: mobile number, handset details, country/city, visible local network names, error messages shown, and whether roaming and mobile data are ON.

Full roaming troubleshooting guide

Start with: restart, toggle Airplane Mode, check SIM seating, test SIM in another handset, confirm service is active, reset Network Settings, check CommsMobile Coverage Map. If 1–2 bars consistently everywhere, likely a handset antenna issue — arrange a device swap test.

Before escalating, collect: exact address/GPS, when issue started, device and OS, signal shown, indoors or outdoors, and whether other users in the area are affected.

Coverage fault guide

If SMS/MMS not working: test SIM in another handset, restart and toggle Airplane Mode, check coverage. If still failing — log a ticket with CommsChannel.

If SMS works but iMessage fails (Apple issue — do not log with CommsChannel): check Settings → Phone for correct number, enable iMessage and Send as SMS in Settings → Messages, verify Send & Receive settings, install any carrier update via Settings → General → About.

iPhone messaging guide

Common causes: iMessage or MMS not enabled, poor network, insufficient storage, outdated iOS. Key steps:

• Settings → Messages → enable iMessage and MMS Messaging
• Check network; toggle Airplane Mode
• Check storage: Settings → General → iPhone Storage
• Install carrier update: Settings → General → About
• Update iOS: Settings → General → Software Update
• Reset Network Settings as last resort

Full image send/receive guide