No. The contract is not exclusive — you are free to work with other providers alongside CommsMobile.

All contracts are monthly — no long-term lock-in.

No partner minimum commitments and no hidden fees. Additional once-off charges that may apply:

• eSIM / Physical SIM: $3.75 per service
• SIM delivery: $10
• Pool creation (auto or manual top-up): $8 once-off per pool
• Direct debit via GoCardless: available on request — email your account manager

All pricing excludes GST.

Yes. Partners must reference CommsMobile product branding in the product description line items on all marketing and invoice/financial documents, even when using the white-label platform.

Yes. To set you up we need: your logo, ABN, company details, bank account details, and company email address.

Yes. Contact your account manager to get the embed script.

CommsMobile runs on the Telstra Wholesale Mobile Network, providing 4G LTE and 5G NR services with self-service portals for activation and management. 3G closed 28 October 2024 — only 4G/5G devices are supported.

Coverage: the Telstra Wholesale mobile network covers over 98.8% of the Australian population. 5G coverage reaches at least 75% of the population and is continuing to expand.

Speed caps vary by plan:

Plan type	Speed cap	Plans
4G Standalone & Pooling	100/100 Mbps	4G-S, 4G-M, P-4G-S, P-4G-M, D-4G-M, DP-4G-S, DP-4G-M
5G Standalone (XXS to M)	150/150 Mbps	5G-XXS, 5G-XS, 5G-S, 5G-M and Data Only equivalents
5G Standalone (L to XXL) & Pooling XL	250/250 Mbps	5G-L, 5G-XL, 5G-XXL, P-5G-XL and Data Only equivalents
5G Pooling (L)	150/150 Mbps	P-5G-L, DP-5G-L

Coverage, bands & speeds guide

All standalone Voice & Data plans include unlimited national calls, SMS, MMS, IDD calls/SMS/MMS to selected countries, and a data bank. All plans are month-to-month post-paid with no lock-in. All pricing excludes GST.

Product Code	Type	Monthly Data	Speed Cap	Data Bank Limit	Partner Buy (ex GST)
4G-S	4G	10 GB	100/100 Mbps	500 GB	$21
4G-M	4G	15 GB	100/100 Mbps	500 GB	$25
5G-XXS	5G	29 GB	150/150 Mbps	1000 GB	$29
5G-XS	5G	40 GB	150/150 Mbps	1000 GB	$34
5G-S	5G	65 GB	150/150 Mbps	1000 GB	$38
5G-M	5G	100 GB	150/150 Mbps	1000 GB	$47
5G-L	5G	120 GB	250/250 Mbps	1000 GB	$56
5G-XL	5G	150 GB	250/250 Mbps	1000 GB	$61
5G-XXL	5G	180 GB	250/250 Mbps	1000 GB	$66

IDD included countries (unlimited calls, SMS & MMS to landline and mobile): China, France, Germany, Greece, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam. All other international destinations are PAYG — refer to the International Rate Card.

Data Only plans are for domestic use only — no voice, SMS, MMS, IDD inclusions, or international roaming. Travel Packs are not available on Data Only plans. All pricing excludes GST.

Product Code	Type	Monthly Data	Speed Cap	Data Bank Limit	Partner Buy (ex GST)
D-4G-M	4G	15 GB	100/100 Mbps	500 GB	$21
D-5G-XXS	5G	29 GB	150/150 Mbps	1000 GB	$24
D-5G-XS	5G	40 GB	150/150 Mbps	1000 GB	$29
D-5G-S	5G	65 GB	150/150 Mbps	1000 GB	$33
D-5G-M	5G	100 GB	150/150 Mbps	1000 GB	$42
D-5G-L	5G	120 GB	250/250 Mbps	1000 GB	$51
D-5G-XL	5G	150 GB	250/250 Mbps	1000 GB	$57
D-5G-XXL	5G	180 GB	250/250 Mbps	1000 GB	$62
D-5G-XXXL	5G	400 GB	250/250 Mbps	N/A	$73

Pooling plans allow multiple services to share a combined data pool. Any combination of 4G/5G Voice & Data and Data Only services can sit in one pool. All pricing excludes GST.

Voice & Data Pooling Plans:

Product Code	Type	Monthly Data	Speed Cap	Partner Buy (ex GST)
P-4G-S	4G	10 GB	100/100 Mbps	$26
P-4G-M	4G	30 GB	100/100 Mbps	$36
P-5G-L	5G	45 GB	150/150 Mbps	$48
P-5G-XL	5G	60 GB	250/250 Mbps	$60

Includes unlimited national calls, SMS, MMS, and IDD calls/SMS/MMS to the same countries as standalone plans.

Data Only Pooling Plans:

Product Code	Type	Monthly Data	Speed Cap	Partner Buy (ex GST)
DP-4G-S	4G	10 GB	100/100 Mbps	$20
DP-4G-M	4G	30 GB	100/100 Mbps	$30
DP-5G-L	5G	45 GB	150/150 Mbps	$41
DP-5G-XL	5G	60 GB	250/250 Mbps	$53

Data Only pooling: domestic use only — no voice, SMS, MMS, IDD, or roaming.

Once-off charges:

• Pool creation (auto or manual top-up): $8 once-off per pool
• eSIM/SIM per service: $3.75
• 10 GB Pool Bolt On: $58 once-off

Key pooling rules:

• Maximum 300 services per pool — create additional pools for larger groups
• Pools are for one end organisation only — cannot be aggregated across multiple customers
• No data banking or rollover — pool resets to zero at the start of each billing cycle (28th)
• Plan changes take effect on the 27th of each month
• Services that leave a pool lose their contributed data and must change to a non-pooling plan
• Bolt-ons apply to the pool as a whole, not to individual services
• Any combination of 4G/5G Voice & Data and Data Only plans can be mixed in a single pool

On standalone plans, unused data rolls over into a data bank each billing cycle:

• 4G plans: data bank limit up to 500 GB
• 5G plans: data bank limit up to 1000 GB (D-5G-XXXL excluded)

Data is consumed in this order: promotional data first → data inclusion → data bank → top-up bolt-ons.

Once a customer exhausts their plan data and data bank, top-up bolt-ons apply:

• Auto Top-Up: 2 GB per pack at $9.09 — activates automatically. Maximum 5 auto top-up packs per billing cycle
• Manual Top-Up: 1 GB per pack at $9.09 — ordered manually. Available after the auto top-up limit is reached

Auto and Manual top-up preference must be selected at the time the service order is placed. Usage alert SMS messages are sent to the customer at 50%, 85%, and 100% of their data allowance.

In the Comms Portal: Services → select service → Advanced tab → Change Plan. Plans available are shown as cards — the current plan is marked with a Current Plan badge. Click Select Plan on the desired plan and confirm.

• Plan changes take effect on the 27th of each month to align with the billing cycle (28th–27th)
• Upgrading: data bank remains intact
• Downgrading: existing data bank is cleared — always confirm with the customer first
• Only 2.0 plans are shown for 2.0 services

Monitor the change in the Activity tab — wait for Complete before advising the customer. Do not re-submit while In Progress.

• Billing cycle: charges and inclusions are metered from the 28th to the 27th of each month. Your CommsChannel bill is issued at the start of the following month
• Plan activation: prorated according to remaining days in the billing cycle
• Plan disconnection: not prorated — no credit applies for remaining days
• Plan changes: take effect on the 27th of each month
• Data bank renewals: roll over amounts are also metered from the 28th to 27th

How to pay: all accounts are post-paid via monthly invoice, or direct debit via GoCardless (contact your account manager to set up).

All CommsMobile 2.0 Voice & Data plans include unlimited IDD calls, SMS, and MMS to: China, France, Germany, Greece, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA, and Vietnam (mobile numbers included for all destinations).

All other international destinations are Pay-As-You-Go — refer to the International Rate Card. Data Only plans do not include IDD.

Yes, in line with ACMA guidelines. Contact your account manager or visit commsmobile.com.au for the latest version.

The Partner Dashboard gives a real-time summary of your customer base and service activity, including: total customers, active services, orders generated, active Travel Packs, plan distribution, activation types (new vs port-in), SIM type distribution (Physical vs eSIM), and a Service Trend section covering activations, churn rate, port-outs, and cancellations.

Services → select service → Activity tab. Auto-refreshes every 30 seconds. Order statuses:

• Acknowledged — received, not yet processing
• In Progress — actively processing through carrier back-end systems
• Complete — finished successfully

Activity & order status guide

Services → select service → Usage tab. The Usage Trends chart shows the last 30 days across Data, SMS, and Calls. The Usage Detail Records table below shows individual CDRs filterable by Origin, Destination, Date range, and Record Type (Call, SMS, Data, Travel Pack).

Services → Create Service → Single Activation / Port-In. Select customer, assign user, choose SIM type, enter the number and specify Prepaid or Postpaid:

• Postpaid: requires the Account Reference Number (verify with losing carrier — invoices often show a billing number which may differ)
• Prepaid: requires the customer's Date of Birth

Complete OTP verification, review the Order Summary, and submit. A single-number port with accurate details typically completes in 5–8 minutes.

Port-in guide & demo video

Services → select service → Advanced tab → Cancel Service. A red warning banner is shown. Click I Understand, Proceed to submit.

On 2.0 services, the Features tab is currently view-only. Email helpdesk@commschannel.com.au with the service number and the change required.

Key points:

• Triple Zero (000) remains available regardless of any block — mandated by ACMA
• The service continues to bill during a block
• Blocking SMS will prevent 2FA/OTP codes — confirm the customer understands this
• For a full billing suspension, raise a cancellation instead

Block calls & data guide  Block SMS guide

On 2.0 plans, Service > Features is currently view-only in the Comms Portal. This includes voicemail, call forwarding, Message2Text, and call barring. To enable or change any feature, email helpdesk@commschannel.com.au with the service number and the change required. This restriction is temporary — partner access is coming and will then match the current process.

SIM cards are plain white. Partners may invoice on their own letterhead but must reference CommsMobile product branding in all product description line items on marketing or financial documents.

• eSIM / Physical SIM: $3.75 once-off per service
• SIM delivery: $10

SIMs are shipped directly to you as the reseller partner. Physical SIMs and eSIMs are activated via the Comms Portal.

Services → select service → Advanced tab → SIM Swap. Choose SIM type:

• Physical SIM: enter the 13-digit SIM number from the card packaging
• eSIM: no physical number needed — a digital profile is issued at $3.75 once-off

Click Swap SIM. The existing SIM deactivates immediately. Monitor in the Activity tab and wait for Complete before advising the customer to test.

iPhone eSIM guide  Samsung eSIM guide  Android eSIM guide

A device needs 4G/5G and VoLTE to make calls and reach 000. Dial *#06# to find the IMEI, then enter the first 8 digits into the Telstra Wholesale Device Capability Checker. If blocked, replace with a compatible 4G/5G handset supporting Band 28 (700 MHz).

Device compatibility guide

Yes. A firmware issue affects certain older Samsung models where 000 calls may fail via the Vodafone fallback network.

Cohort 1 (must replace — blocked from 26 Nov 2025): Galaxy S6/S7 range, Note 5, A5/A7 (2017), J1/J3 (2016), J5 (2017).
Cohort 2 (software update required): A wide range of Galaxy A/Note/S/Z models — update to latest firmware immediately.

000 via Telstra or Optus coverage and via VoWiFi remains unaffected.

Full advisory & device lists

Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Enter passcode when prompted — device restarts automatically. This clears all saved Wi-Fi passwords, VPN, and APN settings.

Step-by-step guide

VoLTE routes voice calls over 4G for better quality. VoWiFi routes calls over Wi-Fi when mobile signal is weak — and works overseas to call Australian numbers (IDD is not supported over VoWiFi).

iPhone: Settings → Mobile Data → Mobile Data Options → Voice & Data → VoLTE On. Wi-Fi Calling: Settings → Phone → Wi-Fi Calling → ON.
Android: Settings → Connections → Mobile Networks → VoLTE Calls ON. Settings → Connections → Wi-Fi Calling → ON.

Full VoLTE & VoWiFi guide

Dial 101 from your CommsMobile service. Default PIN: 366141. Holds up to 40 messages (60 sec each). Press 3 for mailbox setup.

Extend ring time before voicemail picks up: dial **61*101*# (options: 15, 20, 25, 30).

iPhone iOS 18+ note: Apple's Live Voicemail may intercept calls before reaching 101. Go to Settings → Phone → Live Voicemail → toggle Off.

Full voicemail guide

Available on CommsMobile 2.0 plans. The caller's message is transcribed and delivered as an SMS instead of audio voicemail. A service can only run one missed-call system at a time — enabling Message2Text disables voicemail.

To enable: email helpdesk@commschannel.com.au with the service number and a request to switch from voicemail to Message2Text.

Message2Text guide

Four types are available:

• Unconditional (GCFU): diverts every call — phone never rings
• No Reply (GCFNY): diverts if unanswered within a configurable timer (default 15 sec)
• Not Reachable (GCFNR): diverts when phone is off, in Airplane Mode, or out of coverage
• Busy (CFB): diverts when the line is already engaged

USSD quick reference (handset codes)

Start with: restart handset, toggle Airplane Mode, check SIM seating, test SIM in another handset, check call forwarding/Do Not Disturb, update software, try a different location.

If unresolved, collect: location, device make/model, OS version, signal shown, whether issue is everywhere or location-specific — then escalate to CommsChannel.

Calls fault guide

Steps to try first: restart, toggle Airplane Mode, ensure Mobile Data is ON, check SIM seating, test SIM in another handset, confirm account is active, reset Network Settings, check CommsMobile Coverage Map.

APN: telstra.internet (for MMS: mdata.net.au).

If escalating, include: location, device, OS, signal shown, whether issue is everywhere or location-specific, and two speed test screenshots 10 minutes apart.

Mobile data faults guide

First confirm in Comms Portal (Service → Usage) that data sessions are present — if they are, the issue is handset-side. Key settings: disable Maximize Compatibility, Low Power Mode, Low Data Mode, and Wi-Fi Assist. Set Auto-Lock to Never while tethering. Last resort: reset Network Settings.

iPhone hotspot guide

Confirm data sessions in Comms Portal first. If healthy: turn off Wi-Fi on the hotspot phone, disable Battery Saver and Data Saver, try switching between 2.4 GHz and 5 GHz, disable hotspot idle timeout, disable any VPN. Last resort: reset Network Settings.

Android hotspot guide

Reset Network Settings, then disconnect from Wi-Fi (MMS requires mobile data). Enter APN settings: APN: mdata.net.au, MMSC: http://mmsc.mdata.net.au:8003, MMS Proxy: 10.1.1.180, Port: 80. Restart and retry.

iPhone: Confirm MMS Messaging is ON (Settings → Messages) and bubbles are green, not blue.

MMS troubleshooting guide

Three Travel Pack options are available as bolt-ons to CommsMobile 2.0 Voice & Data plans. Travel Packs are not available on Data Only plans.

Pack	Data	Calls	SMS	Validity	Partner buy (ex GST)
7-Day Travel Pack	5 GB	30 mins	30 SMS	7 days	$37
14-Day Travel Pack	10 GB	60 mins	60 SMS	14 days	$60
3GB Travel BizPack	3 GB	300 mins	300 SMS	3 days	$68

All packs include IR 67 IDD inclusion. If one allowance (calls/data/SMS) is exhausted, the other two remain available — the pack does not auto-renew just because one inclusion runs out.

In the Comms Portal: Services → select service → Travel Packs tab.

• Click Activate for immediate activation
• Click Schedule to set a future start and end date — the pack activates and deactivates automatically

GSM roaming is enabled automatically on the service when a pack is activated — do not manually toggle roaming on the service. The customer must ensure roaming is turned on within their device settings.

View all past packs in the Travel Pack History panel on the right of the Travel Packs tab.

Travel Pack partner guide

PAYG roaming is disabled on CommsMobile 2.0 — customers must have a Travel Pack active to use their service overseas.

When a customer arrives at an international destination, they receive an SMS. They can order a Travel Pack or top-up via SMS reply. Roaming top-ups are also ordered via SMS.

Partners can also activate or schedule packs in advance via the Travel Packs tab in the Comms Portal before the customer travels — this is the recommended approach to ensure continuity.

• Expiry: packs expire at midnight on the final day
• Auto-renewal: if the customer is still roaming at expiry, the pack auto-renews and charges apply
• Stops automatically when the service reconnects to the Telstra Wholesale network in Australia
• Unused resources do not carry forward on renewal — each renewal starts with a fresh allocation
• Usage alerts: SMS sent to the customer at 50%, 85%, and 100% of each allowance
• Spend notifications: SMS sent each time total roaming spend crosses a $100 threshold
• Billing starts from first roaming usage — charges stop when back in Australia
• Scheduled packs deactivate on the set end date regardless of location — roaming is also turned off at that time
• If one allowance (calls/data/SMS) is exhausted, the remaining two are still available

Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Korea, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Nigeria, North Macedonia, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkiye, UAE, United Kingdom, USA, Vanuatu, Vietnam.

Standard roaming is not available outside these countries — a Travel Pack is required to roam and PAYG is disabled. Travel Packs are not available on Data Only plans.

1. Confirm a Travel Pack is active — PAYG roaming is disabled, no pack = no service overseas
2. Confirm the destination is in the eligible country list
3. Ensure Data Roaming and Roaming are ON in device settings
4. Restart the phone to force a fresh network registration
5. Go to Mobile Networks → Network Selection and manually select a local network
6. Remove and reinsert SIM (if physical), or toggle Airplane Mode ON for 10 seconds then OFF
7. Check no SIM swap or plan change was made recently — this cancels the Travel Pack

If still unresolved, contact your CommsMobile reseller with: mobile number, handset, country/city, visible local network names, error messages, and screenshots of roaming settings.

Full roaming troubleshooting guide

Start with: restart, toggle Airplane Mode, check SIM seating, test SIM in another handset, confirm service is active, reset Network Settings, check CommsMobile Coverage Map and the Telstra Outage Page. If 1–2 bars consistently everywhere regardless of location, it is likely a handset antenna issue — arrange a device swap test.

Before escalating, collect: exact address/GPS, when the issue started, device and OS, signal shown (bars/4G/5G), indoors only or both, and whether other users in the same area are affected.

Coverage fault guide

If SMS/MMS not working: test SIM in another handset, restart and toggle Airplane Mode, check coverage. Still failing — log a ticket with CommsChannel.

If SMS works but iMessage fails (Apple issue — do not log with CommsChannel): check Settings → Phone for correct number, enable iMessage and Send as SMS in Settings → Messages, verify Send & Receive settings, install any carrier update via Settings → General → About.

iPhone messaging guide

Common causes: iMessage or MMS not enabled, poor network, full storage, outdated iOS. Key steps:

• Settings → Messages → enable iMessage and MMS Messaging
• Check network connection; toggle Airplane Mode
• Check storage: Settings → General → iPhone Storage
• Install carrier update: Settings → General → About
• Update iOS: Settings → General → Software Update
• Reset Network Settings as last resort

Full image send/receive guide