Critical Information Summary

The CommsMobile service is sold via a network of re-seller partners of CommsChannel Pty Ltd, a wholesale telecoms provider. The details within this document reflect the commercial terms suggested by CommsChannel to our reseller partners. Your reseller may have their own terms and conditions which may not align with this CIS. Should you have any questions in relation to this, please contact your reseller partner for clarification. 

Summary Of Essential Information 

The following encompasses a comprehensive overview of pertinent details regarding your plan as well as the supplementary enhancements periodically offered for your utilization alongside the plan. Nevertheless, please note that this document does not encompass any exclusive offers or promotions that may be introduced intermittently.

Information about the Service 

Devices 

The following compatible devices will have to be brought in to avail services:

• For access to the 4G service, both 4G 1800MHz and 4G 700 MHz bands.
• For access to 5G service, 5G 3.6 GHz banding.

Travel Packs & Data Top-Ups

CommsMobile offers 2 add-on packages. 

• 1GB Data Top Up: This Add on is utilised when the End User's plan exhausts (in priority) their promotional data, data inclusion, and data bank.  
• Travel Pack 7/14 Day: 67 countries (Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuania , Luxembourg, Macao, Macedonia, Malaysia, Mexico,
  Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Swede, Switzerland, Taiwan, Thailand, Tonga, Turkiye, UAE, UK, Channel Islands, Guernsey, Isle Of Man, USA, Vanuatu & Vietnam)

Pricing and key terms are outlined below: 

Your account will automatically top up whenever you use any of your allowances (voice, data, or SMS). You will receive notifications for each top-up and if you exceed a spending threshold of $100. Additionally, you can order travel packs through the portal.

PAYG Roaming

If you travel with roaming enabled and do not buy a travel pack, you will be liable for PAYG roaming charges applicable to the zone of the country you are in.

Download Speeds and Speed Caps 

When utilising our mobile plans with 4G connectivity, the download speeds for the allocated data are limited to 100Mbps, while our 5G plans have a cap of 250Mbps. It should be noted that these speed limitations are influenced by various factors, including but not limited to geographical location, proximity to the base station, local conditions, concurrent users, and hardware and software configurations. To access the higher speeds of 5G, it is necessary to possess a device compatible with 5G technology and be situated within CommMobile's 5G coverage area, which currently encompasses a minimum of 75% of the Australian population. You can refer to our coverage map available at https://commsmobile.com.au/ to verify the extent of our network coverage. We acknowledge the significance of consistent and dependable speeds, which is why we exert diligent efforts to optimize our network for the most optimal user experience. However, it is important to bear in mind that certain external factors beyond our control may impact your speeds.

Factors Influencing your Actual Speeds 

Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:

What is the Telstra Wholesale Mobile Network? 

Telstra Wholesale is the business unit in Telstra which sells telecommunications solutions to resellers, who create products for businesses and consumers in Australia. Telstra Wholesale provides access to the Telstra Wholesale Mobile Network which is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are
often called Mobile Virtual Network Operators, or MVNOs.

The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network.

This page gives you details of the capabilities and benefits of the Telstra Wholesale Mobile Network.

Telstra Wholesale Mobile Network Coverage 

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G or 5G and covers more than 1.7m square kilometres of the Australian landmass. The service provides 5G coverage reaching more than 75% of the Australian population.

What happens if I Exceed my Data Allowance? 

When you exceed your data allowance, you will not be allowed to use any more data and you will not be charged any more. There are three ways to get more data with CommsMobile:

 
Data Allowance Recharge Date

The day of the month your data recharges varies based on the date of your initial service activation. You can view your recharge date in the customer portal.

Data Rollover 

Any unused data at the end of your billing cycle will be accrued up to a limit of 500 Gbytes. Anything over the 500 Gbyte cap will be automatically removed from your account. NB if you downgrade your plan, you will lose any accrued data up to the point of changing your plan.

Can I Change my Plan? 

At CommsMobile, we understand that our customers' needs change from time to time, which is why we allow you to change your plan size once per monthly payment cycle. This flexibility ensures that you can adjust your plan to match your needs. Your new monthly charge will take effect from the date that you amend the service and the change will be reflected in your next invoice.Please note that if you decrease your plan size, there will be no reimbursement for any data already paid for under the higher data plan for the current month. If you downgrade your plan, you will lose any roll over data that you’ve accumulated. If you upgrade your plan, you will keep any roll over data that you have accumulated.

Gifting Bundles 

As an integral component of your strategy, you possess the capability to bestow data to another CommsMobile subscriber in increments of 1GB. Moreover, you have the option to retain any remaining data at the conclusion of each month, thereby enabling you to amass supplementary data for prospective utilisation.

Any user can gift up to 50% of their monthly plan if they have available data. This can be done via the portal. If the recipient does not use all of this data, it will not roll over to their data bank on the recharge date.

Auto-Gifting

Businesses, organisations, and family groups can enable auto-gifting, which triggers when an individual user has no data rollover available and has used 95% for their monthly data allowance. The system will auto-gift 2 Gbytes of data from a colleague. The gifting user must have at least 25% of their monthly data allowance available to gift and they cannot gift more than 50% of their monthly plan. Data is gifted in 2 GB increments, either through a round-robin system or a nominated user.

International Calling

International calls made outside of IDD Packs are charged on a PAYG basis. Rate cards apply —please contact us for details. Note that L and XL plans have international calling enabled by default, allowing users to call destinations beyond those included in the pack, with charges applied for those additional calls.

Voicemail

CommsMobile provides a personal answering service with a custom greeting for missed calls. To set up your voice mail, call 141 and follow the prompts.

Restrictions on Services 

Certain operator types, including satellite numbers, premium numbers, and international numbers outside of selected add-on destinations, cannot be contacted via calls or texts.

Cost and Billing

A SIM card fee of $5.00 + GST is charged at the time of shipment. Upon service activation this amount is credited to your account. The monthly billing for your service will commence from the date of service activation. Automated invoices are generated that may either paid on account or via a direct debit mechanism. CommsMobile provides the flexibility to modify your plan size once during each monthly payment cycle. The changes in plan and pricing will be implemented from the beginning of the subsequent monthly payment cycle.

Supplementary bolt-on packs, such as the International Call and excess data packs will be added to your next invoice in our normal billing cycle. Should you decide to cancel your service, you may do so through us. Our standard notice period is 30 days and the service will be billed for 30 days after the date of cancellation.