Comms Channel Pty Ltd (ABN 67 625 816 613), trading as CommsChannel and CommsMobile (“we”, “us”), respects your privacy. This policy explains what personal information we collect, why, how we look after it, and how you can access it, correct it or complain. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the privacy rules that apply to telecommunications providers.

Last updated: 15 October 2026

1. Who this policy covers

We supply mobile, phone system, AI Voice, SMS and related services to businesses through our channel partners (IT providers, managed service providers and telco resellers), and in some cases directly. This policy covers personal information about:

  • people who work for our partners and use our partner portal (CommsPortal);
  • our partners’ business customers and their staff who use our services;
  • people who send us a bill to compare, or whose bill is uploaded to our comparison tools;
  • businesses and people we contact about becoming a partner, and people who contact us;
  • visitors to our websites.

When we act for someone else. For our AI Voice, SMS and customer relationship (CRM) services, we process personal information on behalf of the business that uses them (our customer). If a business called you or messaged you using our platform, that business decides how your information is used and is your first point of contact. Our customers receive a collection notice and a data processing agreement from us that explain this.

2. What we collect

Depending on how you deal with us:

  • Contact and business details: name, job title, business name, ABN, email, phone, address.
  • Partner account details: portal logins (we store passwords in protected form, never in plain text), activity in the portal, and bank account details for paying commissions and referral rewards.
  • Service details: mobile and phone numbers, SIM and eSIM details, plans, service addresses, and the name or label given to each service.
  • Number porting details: the account number with your current provider, and a date of birth or a one-time code where the law requires us to check that the person moving a number is authorised to do so.
  • Usage and billing records: call, SMS and data records (such as the time, duration and numbers involved), usage totals and charges.
  • Bills you upload for comparison: everything on the bill, which may include names, mobile numbers, plans, costs and usage.
  • Calls, recordings and messages handled by our AI Voice, phone system and SMS services (mostly on behalf of our customers; see section 1).
  • Prospect and marketing details: business contact details and public professional profiles (for example on LinkedIn) of people at businesses that might become partners, and where we got them.
  • Website information: pages visited, device and browser details, IP address and cookies (see section 7).

We don’t ask for sensitive information (such as health information) about you for our own purposes. If a customer’s AI Voice agent or phone system handles a call in which you share it, we hold it only on that customer’s behalf and under our agreement with them.

You can deal with us without giving your name where that’s practical (for example, a general enquiry), but we can’t supply a service, port a number or pay you without identifying you.

3. How we collect it

Mostly from you or your business: through our websites, forms and booking calendars, the partner portal, emails, calls and meetings. We also collect it:

  • from our partners, when they set up customers and services in the portal or upload a customer’s bill;
  • from our network and wholesale suppliers, when services are activated, ported and used;
  • from public sources and business data providers (such as professional networking sites and contact databases), for business-to-business marketing;
  • automatically, through cookies and similar tools on our websites.

If we receive information we didn’t ask for and couldn’t have collected ourselves, we delete or de-identify it where the law allows.

4. Why we use it

  • To supply, activate, port, support and bill our services, and to run the partner portal.
  • To check identity and authority before moving a number (as ACMA rules require) and to prevent fraud.
  • To compare bills and prepare quotes.
  • To manage our partners: onboarding, training, commissions and referral rewards.
  • To contact businesses about partnering with us and to tell partners and customers about our services (see section 6).
  • To improve our services, websites and support.
  • To meet our legal obligations, including telecommunications laws, tax and record-keeping.

We use AI tools to help with some of these, for example to read uploaded bills and to transcribe calls.

5. Who we share it with

  • Our partners: the partner who looks after your business sees the information needed to quote, order, support and bill your services.
  • Our network and wholesale suppliers, including Telstra Wholesale and our provisioning and billing systems, to supply and bill services.
  • Service providers who work for us: hosting, AI processing, messaging, email, support, CRM and analytics. A list of the main providers is available on request.
  • Government agencies, law enforcement and emergency services where the law requires or allows it, including under telecommunications laws.
  • Professional advisers and anyone buying or investing in our business, under confidentiality.

We don’t sell personal information.

Overseas. Some of our service providers store or process information outside Australia, mainly in the United States, and in other countries where those providers operate. Before we share information overseas, we take reasonable steps to make sure the recipient protects it in line with the Australian Privacy Principles.

6. Marketing

We may send business marketing to our partners, customers and businesses that might want to work with us. Every marketing email or message tells you who sent it and gives you a simple way to opt out, and we act on opt-outs within 5 working days. You can also opt out at any time by contacting us (section 10). If we got your details from someone else, you can ask us where we got them, and we’ll tell you unless that’s impracticable or unreasonable.

7. Cookies and website tools

Our websites use cookies and similar tools, including Google’s analytics and advertising tags and the LinkedIn Insight Tag, to understand how our sites are used and to measure and target our advertising on those platforms. They may collect your IP address, device and browser details and the pages you visit. You can block or delete cookies in your browser settings, and opt out of personalised ads in your Google and LinkedIn settings. Our portal and comparison tools also use address lookup and a check that you’re human, provided by Google and Cloudflare.

8. How we look after it

We store information with reputable cloud providers in Australia and the United States. We take reasonable steps to protect it from misuse, loss and unauthorised access, including limiting access to the people who need it for their work, and we review our security practices as our systems change.

We keep information only as long as we need it for the purposes above or as the law requires (for example, tax and telecommunications record-keeping), then delete or de-identify it.

If we have a data breach that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

9. Accessing and correcting your information

You can ask for the personal information we hold about you, and ask us to correct it. Contact us (section 10). We will respond within 30 days and won’t charge you for asking. If we refuse, we’ll tell you why in writing and how to complain. If your information relates to a service another business used to contact you, we may refer you to that business and help them respond.

10. Contact us and complaints

Privacy Officer: Tim Close, Managing Director
Email: tim.close@commschannel.com.au
Phone: 1300 044 116
Post: 14 King Street, Warrnambool VIC 3280

Please tell us what your complaint is about and how you’d like it resolved. We’ll acknowledge it within 5 working days and aim to resolve it within 30 days.

If you’re not satisfied:

  • the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, 1300 363 992;
  • for complaints about a phone or internet service, the Telecommunications Industry Ombudsman (TIO): tio.com.au, 1800 062 058.

11. Changes to this policy

We may update this policy from time to time. The current version is always on our websites, with the date it was last updated.