Support & Contact

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Partner Benefits!

Full White Label Services

CommsMobile's white label billing, activation, and notifications system ensure that businesses can offer their customers a seamless and professional mobile service experience that aligns with their own brand. Our site provides comprehensive information and interactive tools for customers to learn more about the mobile service offerings. The option to embed the microsite directly into businesses' websites makes it easy for customers to order CommsMobile's SIM cards online, providing a convenient and efficient purchasing process.


A Highly Trusted Network

CommsMobile's 4G and 5G SIM cards use the Telstra Wholesale Network offering superior network coverage and fast internet speeds, enabling customers to enjoy uninterrupted mobile services, including data-intensive applications like video streaming, online gaming, and remote working. With our extensive network infrastructure, customers can expect reliable and high-quality mobile services wherever they are in Australia.



Some key features of our mobile service include:

  • We use Telstra Wholesale’s 5G, 4G and 3G mobile networks, ensuring reliable and fast connectivity for your customers.
  • 4G and 5G SIM only post-paid plans are available, all of which include unlimited calls and SMS.
  • Data gifting and data roll over is available to your customers, making our plans even more attractive.
  • Our 4G coverage is at 98.8% of Australia, and our 5G coverage covers 75% and is growing.
  • White label billing, logistics, and ordering portals are included in our service, making it easy for you to manage your customers.

What Do We Need to Set You Up as a CommsMobile Partner?

After signing our standard partnership documentation we can get you set up:

  • Want our white label billing service? – we’ll need a logo, ABN, Company details, Bank account details and company email address to set you up on our systems
  • Do you want to utilise our direct debit systems?
  • Would you like a CommsMobile microsite within your company website?
  • Sim card management – do you want to manage and distribute your own SIM cards?

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Is the Contract exclusive?

No, the contract is not exclusive. 

Do you offer white label billing?

Yes, CommsMobile offers white label billing. We’ll need a logo, ABN, Company details, Bank account details and company email address to set you up on our systems. 

Do you have subscriber management platforms?

We have a subscriber management platform called CommsPanel. It would make ordering, paying bills and managing existing and new clients easy. White label billing, logistics, and ordering portals are included in our service, making it easy for you to manage your customers. 

What is the contract length?

All contracts are monthly.  

Do you use the Telstra Network?

CommsMobile uses the Telstra Wholesale Mobile Network, ensuring reliable and fast connectivity for your customers. Our 4G coverage is at 98.8% of Australia, and our 5G coverage covers 75% and is growing. 

What kind of plans are available?

4G and 5G SIM only post-paid plans are available, all of which include unlimited calls and SMS. 

Are the SIMs white labelled and how are we billed for those? 

The SIM cards are plain white. Partners may quote invoice the product on their letter head however they must refer to the CommsMobile product branding in the product description line items in either marketing or invoice/financial documents. 

Are these month-by-month plans?

Yes, all plans are month to month, SIM only post paid plans. 

Do we have the ability to suspend/reactivate via API from our end?

Both the partner and the end user assigned administrator can suspend, activate etc via our whitelabeled portals. Please contact your account manager to arrange a demonstration. 

With the white label management platform, do we need to mention your brand/name anywhere with our clients? 

Partners must use the CommsMobile product branding in the product description line items in either marketing or invoice/financial documents. 

Do we have real time access to their calls logs as well as SMS/MMS and data usage?

Daily CDR data is uploaded into our billing portals for review.

Do you have a direct debit system?

Yes, we do. We offer a direct debit system via GoCardLess. Please email your account manager to set it up for you. 

Do you WANT TO manage & distribute your own SIM cards?

We can ship directly to you or to the end-user on behalf of the channel partner.  

How do I pay for my Mobile and Data Plan?

All our accounts are postpaid, you can either pay via monthly invoice or we can set up a Direct debit system for you. 

Can we embed the CommsMobile as a microsite to our website?

Yes, we can share the embed script with you for you to embed the CommsMobile microsite into your website. 

How can I view my bills and account activity online?

You can view your bills and account activity online through the CommsPanel portal using your credentials.  

Is there any other fee or minimum commit? 

CommsMobile has no partner minimum commitments. There are not other fees, other than if partners want to take advantage of our direct debit arrangements. 

When someone goes over data allowance, is it just shaped, and if so, what is the new speed? 

The service is suspended. Customers can either buy a datapack bolt or request a data gift from a colleague. 

Do you offer bundling?  (e.g. If a client buys 5 x M plan can they have a combined 125GB across their account) 

We do not offer data pooling. Data sharing is managed via the data gifting  functionality in the CommsPanel portal. 

When clients reach the 50%. 85% and 100% data limit, what is the name on the text they receive ? 

The messages comes from CommsMobile. 

Do you have a critical information summary?

Yes, we do have a Critical Information Summary inline with the ACMA guidelines. You can find it here. 

Tell us a little about you

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